In 2019, the Department of Public Safety underwent a reorganization in which all technology-related staff were placed for the first time into a unified Technology Division. The division is responsible for the setup, maintenance, and coordination of public safety radio communication systems, CAD systems, 9-1-1 phone systems, related data-system infrastructure, special communications projects, emergency management systems, and other areas as assigned.
The division is also responsible for maintaining the constant operational readiness of the Department’s technology systems while liaising with field clients to ensure that technological needs and requirements are met.
Technology Division FAQs/Contacts
If you have an MDC, modem, NetViewer, or other CAD related issue, please call the CAD Help Line at (610) 631-3001 or email DPSCADHelp@montcopa.org.
If you have a public safety radio/paging question or problem, or require programming assistance, please call the Radio Service Help Line at (610) 631-6511 or email EOCTech@montcopa.org.
If you have an RMS (ALEIS) question or problem, please call RMS Support at (610) 631-3099 or email ALEIS@csitech.com.